How does ordering work?
You create an account, choose a service and place an order. You do not pay on the site. We review your order and email you an invoice with instructions for paying by card.
Where do I find my invoice?
We email it to the address on your account, and every invoice is also in your account. If you do not see the email within one working day, check your spam folder, then use the details on our contact page.
How do I pay?
Pay by card, using the instructions in the invoice email. Your order changes to paid only after we confirm the payment. Sending a screenshot does not confirm payment.
When does my service start?
After we confirm your payment, our engineers set the service up and email you the details when it is ready. Set-up is done by people, so it is not instant. Your order then shows as active.
Where are your servers?
In London, New York and Tokyo. You choose the region when you order.
Where do I find my receipts and service details?
In your account. Receipts, invoices and the details of each service are there to download whenever you need them.
How do I check an invoice or receipt I was sent?
Scan the QR code printed on the document, or open the link next to it. The page tells you whether we issued the document and whether it is still valid. If we replaced a document with a corrected one, the old one shows as void and points to the new one.
Can I get a refund?
Yes, in some cases. You can cancel any time before you pay. After payment you can ask for a refund within 7 days of activation. Read the refund policy for the details.
What if I need to renew?
We email a reminder before your service ends. You place a renewal order and we invoice it in the same way. Nothing renews or charges automatically.
How do I contact you?
Use the details on our contact page. Our address is Kingsgate mall, Kampala, Uganda.