1. Who we are
These terms are between you, the customer, and ClearHarvest Technologies Ltd, trading as ClearHarvest Technologies ("we", "us"). Our address is Kingsgate mall, Kampala, Uganda. Our contact details are on our contact page. By placing an order you agree to these terms.
2. What we sell
We sell cloud services and software licences to businesses and individuals, as described on each product page. The product page states what is included and what is not. If a page and an invoice differ, the invoice you accepted applies.
3. Ordering and invoicing
- You create an account and place an order. An order is a request. It is not a contract until we invoice it and you pay.
- We review the order. We may decline it, and we tell you if we do.
- If we accept, we issue an invoice and email it to you with instructions for paying by card. The invoice states the items, the price, the due date and the currency.
- The invoice is due within the number of days stated on it.
4. Payment
You pay only in one of two ways:
- by card, using the instructions in your invoice email, or
- by another method we agree with you in writing.
We record each payment with its amount, method, reference and date received.
Clicking a button on our site, or sending us a screenshot, is not payment. A payment counts only once it is confirmed and recorded. When a payment is confirmed you receive a receipt. Prices exclude taxes unless the invoice says otherwise.
5. Service start
We start setting up your service after payment is confirmed. We tell you by email when it is ready. The service period starts when your service becomes active, and the period is stated on your proof of service. Setup is done by people and can take some time. We do not promise a setup time unless the product page states one.
6. Documents
We issue invoices, receipts, proofs of service and licence certificates from our records. Each has a unique serial number and a QR code that opens a public page showing whether it is genuine and still valid. We do not edit an issued document. If one is wrong, we void it and issue a new version. Both remain on record.
7. Renewals and expiry
Services run for the period you bought. We do not renew automatically or charge you without an invoice. Before a service ends we email a reminder and, if you want to continue, you place a renewal order. When the period ends without renewal the service expires and we may delete the data stored with it after a grace period we state in the reminder.
8. Cancellation
You can cancel an order before you pay by telling us or using your account. After payment, the refund policy applies.
9. Refunds
Refunds are governed by our refund policy, which is part of these terms.
10. Acceptable use
You must not use our services to:
- store or send illegal content, or content that infringes other people's rights,
- attack, scan or disrupt other systems, send spam or host malware,
- run software or strategies that break the terms of the service they connect to, or the law that applies to you,
- resell or share access without our written agreement.
We may suspend a service that breaks these rules, and we tell you why. Serious breaches may end the service without a refund.
11. Your responsibilities
You are responsible for the accuracy of the details you give us, for keeping your passwords and access keys safe, and for the content and activity on your service. If you use our services for financial trading, the risk is yours. We provide infrastructure, not financial advice, and we are not responsible for trading losses.
12. Your data
How we handle personal data is set out in our privacy policy.
13. Our liability
We do not exclude liability that cannot be excluded by law, such as for fraud or for death or personal injury caused by negligence. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit or trading losses, and our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim. We are not responsible for failures of networks, brokers, exchanges or other services outside our control.
14. Changes
We may update these terms. The version that applies to an order is the one you accepted when you placed it. Each published version is kept on record.
15. Governing law
These terms are governed by the laws of Uganda, and the courts of Uganda have jurisdiction, except where the law of your country gives you rights that cannot be waived.
16. Contact
Questions about these terms: use the details on our contact page.